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Old 4th August 2016, 11:11 PM   #3
Industructable
 
Join Date: Aug 2016
Location: Bahamas
Posts: 3
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SIDKAREN

Wondering if you did get a response??

To anyone else reading this....DO NOT WAIT for notification and keep checking VIVO.

Our original application was refused and allegedly sent back (lost in mail as the Govt process was not to register mail when it is being returned! No confirmation of whether it went to our Agent or our address). Took me raising a formal complaint to get a copy of the original refusal letter then more calls and emails as most of the original documents submitted were lost.

I was on the phone to the call centre within 2 weeks of lodging to confirm our original application express post (trackable) was physically received and registered in the actual Departments system. The 2nd application was hand delivered, date stamped and receipt requested.

After that I rang regularly with questions and recommend you KEEP a LOG of date when you call, whom you spoke to, what you asked and what they said (you should not be surprised with information received....frustrated YES).
The log was also submitted with Tribunal submission as I believed there was several processing errors.

All the best with your applications.
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